From Feature Phone to Digital Inclusion: The Strategic Implications of Reliance JioPhone

Aditya Mishra and Ayushi Sharma

Department of Business Administration, Maharaja Sayajirao University of Baroda, India
adikrishna212@gmail.com

Abstract

This research examines Reliance Jio's JioPhone initiative and its impact on the Indian telecom market. The study utilized personal interviews with common people and industry professionals from Reliance Jio, supplemented by a survey. This mixed-method approach provided a comprehensive understanding of the JioPhone's influence. Key findings indicate that the JioPhone has significantly accelerated smartphone adoption, democratized digital services, and helped bridge the digital divide. Positioned within Reliance Jio's ecosystem, the JioPhone has expanded the subscriber base and driven revenue growth. Competitors have recalibrated their strategies, intensifying market competition. The study reinforces factors like affordability and usability influencing consumer behavior. Recommendations for stakeholders and policymakers focus on addressing the identified challenges and leveraging the opportunities presented by the JioPhone initiative. This paper provides new insights into how a low-cost smartphone initiative can transform the telecom market, emphasizing the role of such initiatives in promoting digital inclusion and competition.

Key words: JioPhone, Reliance Jio, Indian telecom market, smartphone adoption, digital divide, consumer behavior

Citation:

: Mishra. A., and Sharma. A., (2025). From Feature Phone to Digital Inclusion: The Strategic Implications of Reliance JioPhone. OPJU Business Review, 4(1), 45-60. https://doi.org/10.63825/opjubr.2025.4.1.04

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